IT Support Specialist

The Internal Tools & Services team, led by Radek Žikeš, is currently looking for a new team member to help expand the support part of the team. Your tasks will include managing end-user devices, supporting users, preparing hardware for new colleagues, managing information systems, and communicating with suppliers.

If you're excited about meaningful work and great opportunities for personal growth, keep reading!

What will you do?

• User support and everything it involves. Onboarding, off-boarding, replacements, installations, troubleshooting.
• Hardware and meeting rooms – we set up rooms and provide technical supervision for regular lectures or meet-ups.
• Managing user accounts and access rights, and coordinating with our suppliers.
• Installing, configuring, and updating operating systems, computer networks, and applications.

What are we looking for?

• The foundation is an active approach, a desire to solve problems, and to find their causes.
• Communication and understanding.
• You know how to operate at least one of the operating systems (Windows, macOS, Linux).
• Experience with ordering, tracking, and servicing hardware for end users.
• Networking knowledge (finding IP addresses, setting up DNS).
• Preference for working mainly onsite.
• English at a communicative level (B1 and above).

We will be extra happy if you have

• Advanced skills in macOS, Linux, or Windows.
• Admin experience with Google Workspace.
• Knowledge of MDM (for Apple and Windows systems).
• Experience in dealing with suppliers and business partners.
• Familiarity with security standards for end users.

What can you expect in return?

• 💡The opportunity to solve IT problems from start to finish, including identifying the root causes. Our team values openness, mutual support, and knowledge sharing. We closely collaborate with other infrastructure teams, constantly learning and growing in areas that interest us and make sense to us.
• 🎓 Plenty of time for personal growth and education with unlimited opportunities, including training and conferences all over the world - not just as a participant.
• 💰 Annual bonus based on company performance and extraordinary rewards.
• 💻 First-class equipment, from ergonomic workplaces with adjustable desks to top-tier hardware. You have the option to choose between Mac and Dell. A phone and a plan with unlimited data are also standard.
• 🌿 Offices in Nové Butovice with parking, two gyms, and a relaxation zone with table football or darts. We work in an environment that supports both your professional and personal well-being.
• 🎉 Several events a year - from meetups, through regular sports tournaments every month, to unforgettable Christmas parties where you can spend time with colleagues outside of work.
• 🍔 Credit in our building's restaurant so you can enjoy excellent food comfortably and without worries.
• 🌴 A referral bonus for recommending a colleague and 25 days of vacation.

Who will you meet during the hiring process?

Radek Žikeš - TechOps Team Leader

Jitka Novotná - Talent Acquisition Partner